Introduction to Management Information System Questions with Answers – 2024 Spring (BBA/BHM/BBA-BI)

Introduction to Management Information System Questions with Answers

Section “A”

Short Answers Questions (10 × 2 = 20 Marks)

1.How is information technology different from information systems?
Answer: Information technology (IT) consists of tools like hardware, software, and networks used to process and store data. Information systems (IS) combine IT with people and processes to analyze data and support decision-making in organizations.

2. Why is memory hierarchy required in a computer system?
Answer: Memory hierarchy organizes storage into multiple levels, such as cache, RAM, and hard drives, to improve data access speed. It helps balance the cost, speed, and storage capacity of different memory types.

3. What is the difference between E-Commerce and E-Business?
Answer: E-Commerce focuses on online buying and selling of goods and services, while E-Business covers all online business activities, including marketing, customer support, and supply chain management.

4. Define Hospitality Information System?
Answer: A Hospitality Information System is software used in the hospitality industry, such as hotels, to manage tasks like bookings, check-ins, and guest services. It helps improve operational efficiency and customer satisfaction.

5. Define telecommunications media and give examples?
Answer: Telecommunications media are the channels used to transmit data across distances. Examples include wired media like fiber optic cables and wireless media like radio waves, Wi-Fi, and satellites.

6. What are the types of databases used in businesses?
Answer: Businesses commonly use relational databases (e.g., SQL) for structured data, NoSQL databases (e.g., MongoDB) for unstructured data, and cloud databases (e.g., AWS) for scalable data storage.

7. What do you mean by POS?
Answer: A POS (Point of Sale) system is used to handle sales transactions at retail stores or restaurants. It integrates hardware and software to record purchases, process payments, and manage inventory.

8. Define Data Mart and Data Mining?
Answer: A Data Mart is a smaller subset of a data warehouse focused on specific business areas like sales or marketing. Data Mining involves analyzing large datasets to discover patterns, trends, and useful insights.

9. What is OLAP and OLTP?
Answer: OLAP (Online Analytical Processing) is used for complex data analysis, while OLTP (Online Transaction Processing) handles day-to-day transactional activities like sales and banking.

10. What do you mean by Intranet and Extranet?
Answer: An Intranet is a private network within an organization, accessible only to employees. An Extranet allows controlled access to external parties like suppliers or clients for collaboration.

Section “B”

Descriptive Answer Questions (6 × 10 = 60 Marks)

11. What do you mean by computer software? Explain the different types of software with suitable examples. Click Here for Answer

12. How RDBMS is different than DBMS? List and explain the different advantages of DBMS over traditional file processing systems. Click Here for Answer

13. Explain the System Development Life Cycle (SDLC) with a focus on its stages and their significance. Click Here for Answer

14. Define network topology. Explain any three network topologies used in computer networks. Click Here for Answer

15. Differentiate between MIS and DSS? Describe the components of DSS. Click here for Answer

16. a. What do you mean by computer reservation system? Explain. Click Here for Answer
b. Discuss the concept of Global Distribution System. Click Here for Answer

17. Define ERP. Discuss the benefits and challenges associated with implementing an ERP system. Additionally, analyze the common causes of ERP implementation failures. Click Here for Answer

Section “C”

Case Analysis ( 1 × 20 = 20)

18. Read the case situation given below and answer the questions that follow:

A mid-sized hotel chain faced numerous operational challenges that hindered its efficiency and guest satisfaction. The primary issues included manual reservation processes, which led to frequent overbookings and missed bookings, inefficient front desk operations causing long check-in and check-out times, and disjointed communication between departments resulting in slow response times to guest requests. Additionally, the lack of a centralized system made it difficult to track and manage inventory, leading to shortages and overstocking of supplies.

To address these problems, the hotel implemented a comprehensive Hotel Management System (HMS) integrated with a Management Information System (MIS). This system automated the reservation process, significantly reducing booking errors and ensuring real-time availability updates. The front desk operations were streamlined with the use of an intuitive interface that facilitated faster check-ins and check-outs. The MIS also enabled seamless communication between housekeeping, maintenance, and the front desk, ensuring prompt service delivery.

Inventory management became more efficient with the ability to track supplies in real-time and generate automated restocking alerts. Additionally, the MIS provided valuable data analytics on guest preferences and booking trends, allowing the hotel to tailor its services and marketing strategies to enhance guest experiences and increase occupancy rates.

Overall, the implementation of the HMS and MIS transformed the hotel’s operations, leading to improved efficiency, higher guest satisfaction, and better resource management.

Questions :

a. How did the automation of reservation processes improve operational efficiency at the hotel? [5]
b. In what ways did the integration of MIS enhance communication between different departments? [5]
c. What impact did the improved inventory management system have on the hotel’s operational costs and resource utilization? [5]
d. How can data analytics from the MIS be used to further improve guest satisfaction and business performance? [5]