Business Communication I Questions with Answer – 2020 Fall (BBA)

Business Communication I Questions with Answer – 2020 Fall (BBA)

1.a Read the following case and answer the following questions: (15)

Mrs. krupa Devi worked for 20 years in the Horlics Biscuits Ltd, she joined very recently the Nutrine Biscuits LTD, as the production manager, she was supposed to attend a routine departmental heads meeting last Friday at 4 30 pm , which was presided over by the managing director of the company. She did not attend the president over by managing director of the company.She did not attend the meeting as there was no formal or informal communication to her, the managing director didn’t like her absence as there was many important items to be discussed regarding production department, Mrs. Kurpa Devi was called by the managing director on the next day and asked explaination for not attending the meeting. Mrs. Kurpa Devi replies that there was no information.The secretary said that it was a routine meeting and as such information was not sent to any departmental head. But all other heads, except Mrs. kurpa Devi, attend the meeting.

Questions:

i. Who is responsible for the occurence of mistake in the problem?
ii. Findout the reason for the incident.
iii. How do you propose to solve such problem making process is advantageous? Why?

b. Do you think that democratic decision making process is advantegous? Why?
OR

Discuss the communication process with diagram.

2. Answer any five questions:

a. Workplace communication is foundation for organizational success. Justify.
b. Write a complaint letter to a shopkeeper complaining and making suitable claim for one of products that you have bought recently
c. What should one be aware of cultural difference on communication? Support with specific examples.
d. What do you understand my technical communication? What are the skills necessary for technical communicator?
e. What do you understand by work life balance? How one can maintain it.
f. Match the words and phrases in the list with their definitions:
Manufacturers, retailers, clients, inventory, distributors, warehouse, components, suppliers, streamlined, supplychain
i. People who sell products to the public_________
ii. Stock________
iii. The place where goods are stored_______
iv. Parts you need to construct something_______
v. Designed for optimal efficiency________
vi. The series of processes and companies involved in making and selling a product_____-
vii. Customers____
viii. The ‘middleman’ between the manufacturer and retailer.________
ix. Providers of goods______
X. Producers__________

3. Very Short answer questions:

a. What is meant by mediated communication?
b. How is pie chart different from organizational chart?
c. What is security breach? Why is security important issues for companies?
d. What do you understand by copywright?
e. What are the three stages of audience analysis?

4.Apply the correct words to complete the sentences

a. What you (do) if you found a necklace on the road?
b. We will start the meeting if everyone (arrive) on time.
c. He (help) him if you make him feel that you’re in real problem.
d. They could do the task if you (expalin ) the situation in detail.
e. He will make everyone laugh if the audience (pay) the attention.

5. Select correct form of verb.

a. Neither a student nor teachers (is/are) being invited.
b. The rich (have/ has) to help the poor.
c. The bunch of flowers (is/are) beautiful.

6. Put these words in right order.

a .have/i/studying/been/for/five/years/English
b. the/reasons/changes/what/are/for/the/?