Introduction to Management Information System Questions with Answers – 2020 Fall (BBA/BHM/BBA-BI)

Introduction to Management Information System Questions with Answers

Section “A”

Short Answers Questions (10 × 2 = 20 Marks)

1. Define software and its types.
Answer: Software is a set of instructions that tells a computer what to do. There are two types: system software and application software. System software includes programs like Windows or macOS that help the computer work. Application software includes apps like games or word processors that help us do specific tasks.

2. List the components of the information system.
Answer: An information system has five main parts: hardware (the physical devices like computers), software (the programs), data (facts or numbers), people (users and managers), and processes (how things get done).

3. How data differs from information?
Answer: Data is raw facts, like numbers or names, which may not make sense by themselves. Information is data that has been organized so it has meaning. For example, “10, 20, 30” is data, but “Sales increased by 10%” is information.

4. How can you say that a computer is a versatile and diligent machine?
Answer: A computer is versatile because it can perform many different tasks like playing music, writing documents, or solving math problems. It is diligent because it never gets tired or makes mistakes when doing repetitive tasks.

5. Differentiate between MIS and DSS.
Answer: MIS (Management Information System) provides regular reports to help manage daily work. DSS (Decision Support System) helps in making tough decisions by analyzing data. In short, MIS helps with routine tasks, and DSS helps with more complicated problems.

6. What are trends in telecommunication networks?
Answer: Telecommunication networks are becoming faster with 5G, and more devices are getting connected through the Internet of Things (IoT). Cloud computing is also a big trend, allowing people to store and access data online easily.

7. Differentiate between OLTP and OLAP.
Answer: OLTP (Online Transaction Processing) is used for daily tasks like making payments or booking tickets. OLAP (Online Analytical Processing) is used to analyze big data and find trends. Think of OLTP as handling daily business and OLAP as helping with planning.

8. Differentiate between data warehousing and data mining.
Answer: Data warehousing is storing a lot of data in one place. Data mining is finding useful patterns or information from that stored data. For example, a warehouse keeps the data safe, and mining finds out what’s valuable in it.

9. What are the challenges of the e-payment system?
Answer: E-payments can face issues like hacking, slow internet, or people being unsure about online payments. Not everyone knows how to use these systems, and some don’t trust them yet.

10. What is the use of the Computer Reservation System in hospitality enterprises?
Answer: It helps businesses like hotels or airlines manage bookings easily. Customers can check availability and book rooms or tickets online without hassle. It saves time and reduces errors in reservations.

Section “B”

Descriptive Answer Questions (6 × 10 = 60 Marks)

11. Draw and explain fundamental building blocks of the digital computer system.
12. Some organizations use MIS more successfully than other organizations. Mention the factors contributing to the success and failure of MIS in an organization. Click Here for Answer
13. What is network topology? Discuss various types of network topologies.
14. “DSS plays an important role to enhance the overall productivity of the business firm.” Explain in terms of functions and components of DSS.
15. What is a database management system? Given an example, why an organization will be benefited using a DBMS system over a traditional filing system.
16. Briefly explain ERP and SCM with their benefits and challenges. Click here for Answer
17. a. What are Hospitality Information Systems? Discuss how Global Distribution System (GDS) and Property Management System (PMS) are useful for hospitality enterprises Click Here for Answer
    b. What is an Information System? Compare the waterfall model and prototyping model of information system development. CLick Here for Answer

Section “C”

Case Analysis ( 1 × 20 = 20)

18. Read the case situation given below and answer the questions that follow.

The world is getting digitalized and so are our lives becoming more governed by binaries of 0’s and 1’s. In this age, it was natural to move ahead to make our payment also in 0’s and 1’s. Vijay Shekhar Sharma, founder and CEO of PayTM and One 97 Communications, executed this idea of payment in an existing business model, but the introduction of small creative elements made the difference along the way.

The business model clearly depicts that ‘Payment along with Marketing creates a marketplace of digital goods.’ Many other players had already had a pilot phase for the idea, but the most salient thing here comes to the reliability of the payments. Which does payment ensure from time to time?

There are various angles to look at this start-up, which keeps the idea of “Mobile” first. Keep your wallets on mobile as we provide you service from payment. When the recharge goes down, your money is with you deposited in your wallet. This idea itself gives the confidence that it ensures with your money. www.PayTM.com has almost all operators across all circles in India. One can get to re-up or a validity recharge using a variety of payment options like Net Banking, Credit Card, Debit Card, Done Card etc., and it is done at a fast pace with very high success rates.

If something goes wrong, then they have 24×7 customer care. There is an option given to refund our money back by establishing the trust with the customers. The crucial business here is, customers prefer to be intimated when something goes wrong which automatically builds the sense of care for their money and even people like someone taking responsibility for their money.

There are 650 million mobile phone subscribers and 280 million people with individual bank accounts. These numbers are enough to think of automating your payments for mobile phones, dongles, and recharge-based services will monetize your profitability. PayTM gradually tipped the scales in favour of bus ticketing and releasing coupon-based advertisements.

This simulates the notion of two targets with one dart business. The business cash in from coupon advertisements and for providing the services for transactions. E-wallets will have lesser use of money cases instead of debiting from ATMs, and this behaviour of the consumer helps them to keep their money in wallets. Banks will have longer understanding with e-commerce websites, and government regulations on the number of times of changeless withdrawal from ATMs will drive this business ahead. PayTM has stated selling things online and has clubbed the segment of shopping with the recharge service.

Questions:

a. Describe the pros and cons of the digital wallet.
b. How the lifestyle of the customer changed due to the development of PayTM.