Introduction to Management Information System Questions with Answers – 2021 Fall (BBA/BHM/BBA-BI)

Introduction to Management Information System Questions with Answers

Section “A”

Short Answers Questions (10 × 2 = 20 Marks)

1. What do you mean by computer software?
Answer: Computer software refers to a set of instructions or programs that tell a computer how to perform specific tasks. It includes system software like operating systems and application software like word processors.

2. List different phases of SDLC.
Answer: The phases of the Software Development Life Cycle (SDLC) are:

• Requirement analysis
• System design
• Implementation (coding)
• Testing
• Deployment
• Maintenance

3. Briefly define computer network.
Answer: A computer network is a group of interconnected computers and devices that communicate with each other to share resources, data, and applications.

4. Define Data Mart & Data Mining.

Answer: A subset of a data warehouse, focused on specific business functions or departments is called Data Mart. The process of analyzing large datasets to identify patterns, trends, and useful information is called Data Mining.

5. Differentiate between e-business and e-commerce.

Answer:
E-Business: Covers all business processes conducted online, including marketing, operations, and communication.

E-Commerce: Specifically refers to buying and selling goods or services online.

6. What do you mean by POS?
Answer: POS (Point of Sale) is the place where a customer makes a payment for goods or services, often involving systems like cash registers or digital payment terminals.

7. Define ERP.
Answer: ERP (Enterprise Resource Planning) is a software system that integrates core business processes such as finance, HR, and supply chain into a single system for better coordination and efficiency.

8. What is OLAP?
Answer: OLAP (Online Analytical Processing) is a tool used for analyzing large datasets from multiple perspectives to support decision-making in businesses.

9. What do you mean by Intranet and Extranet?

Answer:
Intranet: A private network used within an organization for internal communication and resource sharing.

Extranet: An extension of the intranet that allows authorized external users, such as suppliers or customers, to access specific organizational resources.

10. List the characteristics of MIS.
Answer: The characteristics of MIS

• Supports decision-making
• Provides timely and accurate information
• Integrates data from various sources
• User-friendly interface
• Ensures data security and reliability

Section “B”

Descriptive Answer Questions (6 × 10 = 60 Marks)

1. Define an information system. What are the fundamental resources of an information system? Explain. Click Here for Answer
2. Define network topology. Explain any three network topologies used in computer networks.
3. Differentiate between MIS and DSS? Describe the components of DSS.
4. Define CRM and its components. Explain the significance of CRM in business.
5. a. What do you mean by computer reservation system? Explain. Click here for Answer
   b. Discuss the concept of Global Distribution System.
6. What is computer memory? Briefly discuss the different types of memory used in computers. Click here for Answer
7. a. Write about different types of decision structures. Click Here For Answer
   b. Briefly describe TPS with its major characteristics. Click Here for Answer

Section “C”

Case Analysis ( 1 × 20 = 20)

18. Read the case situation given below and answer the questions that follow.

First, we didn’t need to visit the bank teller anymore. Then we were able to stick our checks right into the ATM without an envelope. Now we won’t have to leave the house to make deposits.

Sacramento, California-based Schools Financial Credit Union is one of the latest banks to allow customers to scan checks at home and deposit them over the Internet. Golden One Credit Union, also in California, had introduced scanner-based check deposits in July 2009, the latest in the wave of customer-based check deposit systems.

“Banking is not the way it was 10 years ago,” said Nathan Schmidt, a vice president at Schools Financial. “With any type of technology, it becomes more convenient to self-service.”

Even with the widespread use of direct deposit and online banking, people still write and receive millions of paper checks each year. For the most part, when we have to deposit a paper check, we still need to go to an ATM to do it.

Businesses have been making deposits over the Internet far longer, ever since the passage in 2004 of the federal Check 21 Act, which made a digital image of a check legally acceptable for payment. Businesses quickly saw the benefits of the new law. Sending checks as digital images eliminated courier costs and paperwork.

The extension of the service to consumers has come much more slowly. Cary Whaley, a vice president at Washington, D.C.-based Independent Community Bankers of America, says financial institutions have had to worry about potential fraud.

For many banks, it remains a business application,” Whaley says. “The next step is turning it into thousands of consumer banks. That’s why it will come into institutions slowly.”

But some bankers say consumers are increasingly demanding the same convenience given to their business counterparts, and it’s simply a matter of time before remote deposits become much more widespread.

When Schools Financial Credit Union decided to take the plunge, it included safeguards to prevent abuse. Customers must use the existing secure online banking log-in, and they can’t transmit items more than twice a day.

Users have a time limit to scan and deposit the check online, and checks must meet specific requirements before they are deposited. Post-dated, damaged, or lightly printed checks, for instance, will not scan properly and cannot be deposited.

“So many people prefer to do self-service. They choose to go online—maybe they are parents with small kids, or they might not want to go to an ATM at 3 a.m.,” says Golden One’s chief executive officer, Teresa Halleck.

“People are already online,” she says. “They’re comfortable with electronic delivery and they’re looking for more.”

Questions:

a. How has this new system supported business processes and operations?
b. In what ways have customers achieved value from this implementation?
c. How vulnerable might this system be to external threats?
d. What kind of internet and mobile technologies do customers need to access this system?
e. In the context of Nepal do you think this kind of system will be a success?